Twisted Yarns knows that you care about how your information is used and shared. We appreciate your trust that we will use your information carefully and sensibly. This Privacy Policy (“Policy”) is meant to help you understand what information we collect, why we collect it, and how you can update and manage your information.

 By using www.TWISTEDYARNS.com, you accept the practices described in this Policy.

 Twisted Yarns (“TWISTED YARNS”, “we” or “us”) may amend this Policy at any time; we will provide you with notice when the changes are material. Changes to this Policy may affect the way we use the information collected about you, including personal data provided by or collected from you.  Please visit our website to obtain current information about our Policy.  If you do not agree with the practices described in this Policy, you must discontinue using www.TWISTEDYARNS.com, any TWISTED YARNS web presences, mobile applications and web applications operated by TWISTED YARNS. Our  Terms of Use (“Terms”), which are a part of this Policy, further describe the terms governing your use of this website.

WHAT WE COLLECT AND HOW WE USE IT

Twisted Yarns collects information to provide you with the best products, services and experiences we can, and to ensure our website is operating efficiently. The information we collect generally falls into two categories: (1) personal data about you that you voluntarily provide to us (“personal data”), and (2) tracking information collected as you navigate through TWISTED YARNS operated applications and websites (“tracking information”).

PERSONAL DATA

We may collect and store your personal data whenever you do the following:

1. Create an account on our website, update your profile, purchase a pattern or other product. We collect information such as your name, mailing address, email address, and phone number. We use this information to process your request, as well as for analytics and market research to provide services and benefits to you. 
   We collect biographical information. This is personal data you voluntarily provide, and may update or delete at any time. We use this biographical information to help Twisted Yarns better understand and service customers including performing analytics and market research.
2. Purchase our digital products When you purchase products from us through the website, we will collect the personal data needed (such as your name, mailing address, email address, telephone number, and credit card number) to process and communicate with you about your order.  Twisted Yarns does not process or store your payment information; instead, we use a PCI/PA-DSS compliant payment processing service to process your payment on our behalf.

AGGREGATE AND COMPUTER- RELATED INFORMATION

When you use the website and other TWISTED YARNS operated applications, we may collect tracking information such as your browser type, the type of operating system you use, your IP address, device identifiers and features, the name of your Internet service provider, and pages visited on the website.  If you visit our website or other TWISTED YARNS operated applications from a location-enabled device, that device will send us data about your location based on your device settings.  We collect this information for aggregate reporting on website activity and for identifying possible sources of website abuse or malicious activity. For example, we may want to know how long the average user spends on the website or which pages or features get the most attention.

When we collect this tracking information, we endeavor to remove any identifying elements by combining it with information about other individuals and/or by removing characteristics that make the information personally identifiable to you. TWISTED YARNS reserves the right to share with third parties anonymous, aggregated information about you and other visitors to our website. We share this information in order to improve our website, analyze usage trends, and develop content and services that may be of interest to you. 

Likewise, Twisted Yarns may allow third party vendors to collect industry-standard user information (which may include data IP addresses and other device identifiers) through use of cookies and other relevant tags on our website for use by Twisted Yarns to better understand the needs and interests of our members, for statistical and research purposes, and to improve content and services that may be of interest to you.

SHARING YOUR DATA

Except as provided below, TWISTED YARNS does not share your personal data with third parties without your consent.

1. We may display personal data about you as a user in our Twisted Yarns online blog. The information displayed about you in the blog may include your name.
2. We may disclose your personal data when required by law, wherein we have a good faith belief that such action is necessary to comply with a current judicial proceeding, a criminal investigation, a court order, or legal process. We may also share your personal data if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms of Use, or as otherwise required by law.

ACCESSING AND UPDATING YOUR PERSONAL INFORMATION

We aim to provide you with easy access to your personal data.  If you need to review, change, or update your personal information, you can do so by logging into your account at TwistedYarns.com.  Alternatively, you can send an email to Mary@TwistedYarns.com.Due to production and system timelines, it may take a few days to process a request to update your preferences and personal data.   

OPT OUT OF MARKETING

If you do not want to receive marketing emails from us, you can opt out.

Even if you opt out of marketing emails, we may still communicate with you for other purposes related to your transactions initiated by you, such as new or existing orders and purchases; for customer service purposes; and/or for other activities where Twisted Yarns has a legitimate business or legal purpose for contacting you.

ADDITIONAL TERMS

PRIVACY POLICY SUPPORT

If you have a question about our Policy, please contact us at +1.888.697.3900 or Mary@TwistedYarns.com.

SECURITY OF INFORMATION

The website has industry standard security measures in place to protect the loss, misuse, and alteration of the information under our control. While there is no such thing as “perfect security” on the Internet, we will take all reasonable steps to ensure the safety of your personal information.  We periodically review our information collection, storage and processing practices to protect against unauthorized access to systems.

THIRD PARTY LINKS

The website may also contain links to other third party websites that are not under our control. These websites may have their own policies or no policies at all, regarding privacy. You should review these policies before providing information to these websites. Twisted Yarns has no responsibility for linked websites, and provides these links solely for the convenience of our website visitors.

CHILDREN UNDER THE AGE OF 13

Our services are directed to the general public.  We do not knowingly collect information from children under 13 years of age or have any reasonable grounds for believing children under the age of 13 are accessing our website or using our services.  If we learn that we have inadvertently collected personal information from a child under the age of 13, we will delete that information as quickly as possible.  If you believe that we might have any information from a child under the age of 13, please contact us at Mary@TwistedYarns.com.

TERMS OF USE, NOTICES, AND REVISIONS

If you choose to visit and/or use the website or any TWISTED YARNS operated application, your use, visit, and any dispute over privacy is subject to this Policy, our  Terms of Use. If you have any concern about privacy on the website, please contact us with a thorough description, and we will try to resolve it. You should check the website frequently to see recent changes to the policies.

Effective Date: April 29, 2020